At UK Power Networks Services, we are committed to protecting and respecting your privacy.
Please read this policy carefully to understand our practices regarding personal data and how we will treat it. We recommend that, from time to time, you visit our website to review this policy to stay up to date with any changes to it.
UK Power Networks Services
UK Power Networks has two businesses – our regulated business and our unregulated contracting services business. You have come through to the website for our unregulated contracting services business, which is our electrical contracting business that designs, builds, finances, operates and manages privately and publicly owned networks for large infrastructure projects, such as airports, rail and other public transport networks.
If you are a client of UK Power Networks Services or require information about how UK Power Networks Services processes personal data, please continue to read this policy.
What establishes our data protection obligations?
UK Power Networks Services is required to process your personal data in accordance with the General Data Protection Regulation 2016 (EU Regulation 2016/679) (the “GDPR”).
Who is the Data Controller for UK Power Networks Services?
A data controller is a person or persons who determine the purposes for which and means by which personal data is processed. In other words, at UK Power Networks Services, we are a data controller and we require information about you in order to conduct our business.
UK Power Networks Services is registered with the Information Commissioner’s Office. Our registered Data Controllers are:
|No.||Company number||Registered Company Address||Company name||Registration number|
|1||2965182||Newington House, 237 Southwark Bridge Road, London SE1 6NP||UK Power Networks Services (Commercial) Limited||Z6304295|
|2||2228168||Newington House, 237 Southwark Bridge Road, London SE1 6NP||UK Power Networks Services (Contracting) Limited||Z5021030|
Who is the Data Protection Officer for UK Power Networks Services?
Our nominated Data Protection Officer (the “DPO”) Juan Infante.
The DPO is responsible for monitoring our compliance with the GDPR, for informing and advising our business of its obligations in relation to the processing of personal data. The DPO is the point of contact with the ICO, the UK’s data protection supervisory authority, and is the person to whom you should direct any enquiries.
Please do contact the DPO (DPO@ukpowernetworks.co.uk) if you have any questions on our use of your personal data or if you would like to request that we rectify or delete any of your personal data that we process or if you would like to request information or a copy of your personal data that we process.
How to make complaints
Please let the DPO know if you are unhappy with how we have used your personal information. You also have the right to complain to the Information Commissioner’s Office (the “ICO”). Find out how on the ICO’s website at the section “How to report a concern”.
What personal data does UK Power Networks Services collect and process?
To provide consultancy services and to design, build, finance, operate and maintain power systems and multi-utility networks for our clients involved in major infrastructure projects, UK Power Networks Services will process personal data of its clients, clients’ employees and of other third party service providers such as full names, postal addresses, e-mail addresses, landline and/or mobile phone numbers and use of our website.
If relevant, we may also collect and hold data such as details about your property, financial and credit information, and other information that helps us to provide you with a better service that is capable of being tailored to specific energy requirements or particular sector-specific needs.
How does UK Power Networks Services collect this personal data?
Information that you give to us
This is the personal data that you or your organisation provide to us, for example by filling in forms on our website (www.ukpowernetworksservices.co.uk) or by corresponding with our team by phone, e-mail, post, social media or otherwise.
This personal data could relate to any of the work that UK Power Networks Services undertakes, for example, providing quotations to assisting with network capacity planning or from providing funding solutions to the supply of electricity to your local electric vehicle charging points.
Information that we receive from other sources
This is the personal data that we receive about you from others, such as from your third party suppliers or contractors. As a full service distribution network provider involved in whole-life asset management and operation of business-critical energy networks, UK Power Networks Services works closely with third parties (including, for example, other contractors, our sub-contractors in construction and delivery services, analytics providers, credit reference agencies and other companies in the Cheung Kong Group (CKG) of companies) to design, build, finance, operate and maintain the public and private electrical distribution networks of our clients.
Information we collect when visiting our website
In line with our information security standards, we monitor website behaviour through Google Analytics. We collect information about how each visitor uses our site. These are then used to compile reports and to help us improve our site. Information is collected in an anonymous form, including:
the number of visitors to the site
where visitors have come to the site from
the pages visited
UK Power Networks Services wants to provide you with the best possible service. We are always looking for ways to improve. This includes improving our website so that it provides the information that your business needs, on a regularly updated basis and in an easily accessible way.
Cookies on the UK Power Networks Services’ website
To improve and keep our website up-to-date, we collect information about your visit and we may share some of this information with our third party data analytics service providers to help us assess and improve our website. When this website data is shared with third parties, it will be provided as anonymised, aggregated data with personal data no longer identifiable.
Information that we may collect from your visit includes your device’s Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, and length of visits to certain pages.
For what purposes does UK Power Networks Services collect and use personal data?
UK Power Networks Services processes the personal data that we hold in the following ways in order to:
|What we use your personal data for||Our reasons / legal justifications for using personal data in this way||Our Legitimate Interests|
|To provide consultancy services and design, build, finance, operation, maintenance, asset management services and funding solutions to businesses||To enable us to comply with legal obligations to which we are subjectTo allow us to enter into or perform our contract with youTo pursue legitimate interests of our own or those of third parties||
|To monitor our work and services and maintain our records||To enable us to comply with legal obligations to which we are subjectTo allow us to enter into or perform our contract with youTo pursue legitimate interests of our own or those of third parties||
|To administer and improve our website and other communications with you||To allow us to enter into or perform our contract with youTo pursue legitimate interests of our own or those of third parties||
|To enable compliance with statutory and legal obligations||To enable us to comply with legal obligations to which we are subject|
|To detect and prevent fraud and other criminal offences||To enable us to comply with legal obligations to which we are subjectTo allow us to enter into or perform our contract with youTo pursue legitimate interests of our own or those of third partiesTo protect your/a third party’s vital interests||
|To respond to any complaint that you might make||To enable us to comply with legal obligations to which we are subjectTo allow us to enter into or perform our contract with youTo pursue legitimate interests of our own or those of third parties||
|To contact your business in an emergency||
|To conduct market research as required||To pursue legitimate interests of our own or those of third parties||
|To send you emails about our latest news, insights, events, products and services where you have consented to receive them by subscribing through our website||The legal justification for sending you emails is based on consent provided by you when signing up to receive emails via UK Power Networks Services’ website.|
When does UK Power Networks Services disclose personal data?
To provide our services, it may be necessary for UK Power Networks Services to share your personal data with others, including:
- other entities in the UK Power Network Services group of companies and joint ventures
- third party business partners, suppliers, and subcontractors, and any of the third parties listed above which also provide us personal data
- your third party business partners, suppliers and subcontractors
- analytics providers that assist with improvement of our website
- credit reference agencies and other companies and organisations for the purpose of fraud prevention and credit risk reduction,
government agencies and independent regulatory bodies
and as might be required by law, including compliance with any court order or legal obligation.
In the event that UK Power Networks Services (or substantially all of its assets) were to be acquired by or merged with a third party, the personal data held by us about our clients would be included amongst the assets transferred or shared. If we were to sell or buy any business or assets, we may disclose personal data held by us to the prospective seller or buyer under strict confidentiality terms.
When entering into any agreements that involve the sharing or disclosure of personal data, UK Power Networks Services requires that these third parties comply with our data protection and information security policies or have substantially similar policies of their own in place.
Disclosure of Personal data for email marketing
Where you have consented to receive marketing emails by signing up via UK Power Networks Services’ website, UK Power Networks Services may pass your personal data (your name, email address, job title and organisation) to its third party Supplier which manages its email communications for marketing purposes. UK Power Networks Services’ third party supplier will use your personal data to contact you by email on our behalf to let you know about our latest news, insights, events, products and services that we think you’ll find interesting. Our third party supplier and its [data partners] use beacons, pixels and/or similar tracking technologies “Cookies” when sending you email communications (to deploy Cookies lawfully on, and collect data from the devices of subscribers).
You can unsubscribe from receiving emails or withdraw your consent to receive emails at any time by using the “unsubscribe link” in the email communication we send you, or by contacting the UK Power Networks Services’ Data Protection Officer at DPO@ukpowernetworks.co.uk.
How long does UK Power Networks store your personal data?
Where personal data relates to the performance of a contract we will retain such personal data for a maximum of 16 years following the end of the contract. Where the personal data relates to marketing we will delete personal data after 2 years.
Where does UK Power Networks Services store your personal data?
UK Power Networks Services has put in place appropriate technical and organisational measures to prevent accidental loss, damage or destruction of your personal data, and to protect your personal data against unauthorised, or unlawful use or theft. We put in place strict confidentiality agreements, including data protection obligations, with our third party service providers and data processors.
Your personal data may be transferred outside the European Economic Area (EEA), where processing activities such as technical support, storage and backup may be provided. When this data is sent outside the EEA, we shall ensure its secure transfer and that appropriate safeguards are in place for the processing of your personal data in accordance with this policy and the requirements set out in the GDPR.
What are your rights?
The GDPR provides you with a number of rights in relation to your personal data. These include rights to the rectification or erasure of your personal data, and to restrict or object to its processing. If you wish to enforce any of these rights please contact the DPO
If you find that any of the personal data that we hold about you is inaccurate, incomplete or contains errors, please notify the DPO in writing and we shall undertake to make the appropriate corrections at the earliest opportunity.
Should you wish to have some or all of your personal data erased, we will endeavour to do so although there may be instances where legitimate interests or the performance of our statutory obligations prevent us from doing so. The erasure of your personal data could result in an inability to provide you with some or all of our services.
Restriction or Objection
If you wish to object to or restrict how your personal data is processed by us, you can do so by contacting the DPO in writing. Please see our contact details below. Please be aware that such requests could result in an inability to provide you with some or all of our services.
You also have the right to data portability and to make a data subject access request.
You may request that UK Power Networks Services provide the personal data that we hold about you to another data controller in a structured, commonly used and machine-readable format.
You may request to be told whether or not personal data about you is being processed by UK Power Networks Services. If your personal data is being processed, you are entitled to receive a response from us that provides you with a description of that personal data, the purpose for which it is processed, the recipients or category of recipients to whom that data is disclosed (including any recipients located outside the EEA), the source of the personal data, and information about its retention and storage. A copy of the personal data that is undergoing processing shall be provided to you
To make such requests, it is advisable to do so in writing and to address this communication to our Data Protection Officer, c/o UK Power Networks (Operations) Limited, 237 Southwark Bridge Road, London SE1 6NP.
You can also email us at DPO@ukpowernetworks.co.uk.
Your questions, comments or requests relating to our processing of your personal data or this policy are welcome, and you may contact us via our Contact Us page. This page provides a number of contact details relating to our different services.
Alternatively, you may contact us in relation to data protection matters by contacting Juan Infante, our Data Protection Officer emailing: DPO@ukpowernetworks.co.uk.