Have your say

Have your say

RIIO-ED2 is a public consultation with our regulator defining our role as a distribution network operator in the future.

While we have a clear vision and a track record to back it up, it’s vital we understand your views and put your needs at the heart of our plan.

Have your say

If you have an enquiry about RIIO-ED2 or would like to get in touch, please contact us using this form.

    Power supply and maintenance

    If you are a member of the public experiencing loss of power or are concerned about the safety the electricity network, please call:

    105

    • a new power supply or you need a to make changes to your existing supply
    • maintenance carried out near or on overhead power lines, for example cutting trees back from power lines or covering overhead cables to protect them

    please contact the UK Power Networks, the Distribution Network Operator (DNO) for London and South East on:

    0800 029 4285

    or visit

    Why our customers and stakeholders are at the heart of ED2

    Our customers, partners, collaborators, and organisations representing people from all backgrounds are at the heart of our plans for the future. RIIO-ED2 sets how we will deliver benefits to our customers and provides a framework of how we’ll approach key issues like facilitating Net Zero and supporting customers in vulnerable circumstances.

    While our core role is to deliver power safely, efficiently and reliably at the lowest possible cost, increasingly we are focused on new areas like facilitating electric transport or decarbonising heat. If we are going to do that all that while improving our industry-leading performance then it’s vital we have our customers’ support. Our job is to serve, and we can’t do that without making sure we’re meeting your needs and ambitions.

    How we engage

    We’re working continuously to put our wide range of ‘stakeholders’ at the heart of our plans. Put simply – stakeholders are all of the people, partners, organisations, companies and representatives who are involved with our business. Our vision, informed by the world we live in, reflects our stakeholders’ priorities and drives how we do business. No matter who you are or what you do, we want you to be a part of our decision-making.

    Our guiding principles are:

    Identify

    It’s important we know all of our varied stakeholders. This gives them a voice and gives us a variety of perspectives to bring forward. We’ve undertaken extensive work to identify different stakeholders covering a broad spectrum of relationships, including those with charities, local authorities, consumer groups, commercial partners, our regulator Ofgem and you, our customers.

    Proactive

    We are proactive in seeking feedback, meaning we won’t just wait for you to come to us. We run events, surveys and numerous different engagement methods to create a dialogue and understand our stakeholders’ perspectives. You can have your say by joining one of our engagement events or filling out the form on the bottom of this page.

    Personal

    We take a personal approach and engage in ways that best suit that group. For example, we have formal, public consultations with our regulator Ofgem and other government offices, but run small, intimate digital events for charities and other partners.

    Purpose

    We define the purpose of each engagement and design our strategy to match that purpose. For RIIO-ED2, for example, we’re running a series of interactive digital workshops with interested parties to make sure our plans suit the needs of that particular group.

    Act

    Lastly, we don’t engage for engagements’ sake. We listen, understand, respond to and act upon feedback when we receive it. We take a ‘you said, we did’ approach so our stakeholders know their feedback is genuinely informing our plans.

    View our previous events

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